Shipping & Delivery

Who delivers my article?

Your items are delivered by our fulfillment center and will be sent to you through your local postal service.

How can I track the status of my package?

We will send you the tracking number by email andjust go to the following page: https://freevibesfr3n.aftership.com/

Why didn't I receive my article?

Shipping on all our bracelets takes 10 days. For other items, delivery may take between 7 and 17 business days depending on your location and the hours of operation of your local post office.

** The warranty period for the item is 50 business days and the buyer is eligible to return an order if the item has not yet been received.

What are the delivery times?

Items are delivered according to the terms of your local post office and are usually delivered during business hours. (Monday to Friday, 9am to 5pm).

What happens if no one is home?

Don't worry, most of our items will be left in your mailbox if they are small enough and if the mailman does not have access to your mailbox, your package will be left at your local post office for you to pick it up!

Where do you come from?

The clothes are created and sent from France, as well as our bracelets. For the rest of our products, we ship from our warehouse from Asia, which explains the delivery times.

I have the wrong delivery address, what do I do?

Don't worry, contact us immediately and we will be happy to update it.Just send us your corrected address with your order number and we will change your information.

Change of address after receipt of delivery confirmation

In accordance with our terms and conditions, once an order has been sent from our warehouse, any modification of the order cannot be made and is the sole responsibility of the buyer.

Returns & Exchanges

I don't like my item, I selected a size too big, can I return it?

Returns are accepted as long as they do not exceed 30 days after receiving the package. However, all returned products must be in perfect condition and the return shipping costs must be paid by you. Proof of postage should then be emailed to us as proof of delivery.

Can I return the item and exchange it?

As long as the returned item is in perfect condition, exchanges are possible. Send us an email and we will take care of the rest.

I changed my mind about my article, what can I do?

If you have changed your mind about your order, send us an email indicating the item to be changed and we will do the necessary. Please note that any order changes must be made within 2 hours of the initial purchase.

Can I change my item after I receive the email confirmation?

Unfortunately not. All items that have left our warehouse are final and cannot be changed.

Refunds and Cancellations

What is your refund policy?

All items purchased may be returned and/or refunded, subject to management's discretion and approval, subject to the following conditions:

- Return requests are accepted within 30 business days of delivery.

- All items must be returned in theiroriginal condition, delivered with all parts and labels.

- Damaged / defective / incorrect products can be exchanged.

- Order cancellations can be made prior to shipping orders and management reserves the right to refuse any cancellations made after the items have been shipped and/or after hours of the initial purchase.

- Return shipping costs are the responsibility of the buyer.

Management reserves the right to refuse any return/refund and each case is subject to the sole decision of the company. The company will not be responsible for any errors in the shipping addresses provided by the customer and will be subject to the return of the product before receiving are fund.

Any change of address is subject to management approval and orders shipped/completed are strictly non-changeable.

How long do refunds take?

Refunds can take up to 14 business days, depending on the payment system used.

I still haven't received my refund?

Please notify us immediately by email if you have not received it after 14 business days.

Damaged Items

What should I do if I received a damaged item?

If you have received a damaged item, let us know immediately and you will have the option of either a refund or an exchange.


Confirmation mail not received

If you have not received an email confirming your purchase, please inform us immediately on our email box: contact@freevibes.fr with your full name, address and city of delivery and we will help you solve the problem as soon as possible. Sometimes our emails may end up in your junk mail or other folders, we ask you to check them before contacting us.

Partnerships and sponsorship

We do not currently have any sponsorship or partnership programs at this time. However, if you have good ideas, please feel free to send us an email.

How can I contact you?

If you have any questions, please contact us at the following email address: contact@freevibes.fr